Q1: Are you a factory or trading company?
A: We are a factory.
Q2: Where is your factory located? How can I visit there?
A: Our factory is located in Chengdu City, China, near Shuangliu
airport. You can fly to Shuangliu airport directly, or we can pick
up at Shuangliu airport. We love our customer, and warmly welcome
to visit our factory !
Q3: What are the application ranges of your products?
A: We can install the light at garden, lawn, patio, parking lot,
driving path, and anywhere can get the good sunlight.
Q4: Can I have a sample order before mass produce?
A: Yes, we welcome sample order to test and check quality. Mixed
samples are acceptable.
Q5. What about the lead time?
A: Sample needs 3-5 days, mass production needs 2 weeks for order
quantity more than 10,000pcs.
Q6. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5
working days to arrive. Airline and sea shipping are also optional.
Q7. Is it OK to print my logo on the product?
A: Yes. Please inform us formally before our production and confirm
the design firstly based on our sample.
Q8: Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.
Q9: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control
system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with
new order for small quantity. For defective products, we will
repair them and resend them to you or we can discuss the solution.
Q10: What to do with the rainy day or cloudy day?
A: The outdoor solar light is waterproof. After fully charged, it
can work for several rainy/ cloudy days.
Q11: Why the charging efficiency is low in winter or cloudy day?
A: Generally the sunlight standard is 1000kw/m2, in the winter or
cloudy day, it is much lower than standard, so the charging
efficiency is lower accordingly.
Q12: If the solar lamp can not work, how to deal with it?
A: In Winter, the sunlight intensity is lower than standard
sunlight(1000kw/m2), it need more time for charging.
Q13: What's your payment term?
A: We could accept payment by T/T, L/C, Western Union, Trade
Assurance, etc. We believe that more kinds of payment terms would
be acceptable in the future.
